Support

Please submit all new support requests on the forums.

The individual plugin support forms have been retired. You can read more details about why we’ve made this change on this blog post.

Support Hours

Mon – Fri: 7am – 7pm EST.

Sat and Sun: Support is given, but not guaranteed until Monday.

Holiday Hours: The following holidays are given as time off to our support staff. All support requests will be answered on the first business day following any of the holidays below:

  • Independence Day (July 4th)
  • Thanksgiving (last Thursday in November)
  • Christmas (December 24th – 25th)
  • New Years Eve and Day (December 31st – January 1st)