FooPlugins endeavours to support all our plugins. Each of our premium plugins has it’s own support forum and may require a valid license key.
Priority support is given to premium plugins and plugins that are newly released or updated. Support for free plugins is less of a priority, but time is set aside for free plugin support at certain times during the week. Please understand that free plugins are supported but we cannot guarantee good response times, as we are a small (and very busy) team.
If you have a Pre-sales question, please use our Pre-sales form found below.
Our staff replies as quickly as possible, but we attempt to fully answer and limit all pre-sales replies to one reply only.
Mon – Fri: 7am – 7pm EST.
Sat and Sun: Support is given, but not guaranteed until Monday.
Holiday Hours: The following holidays are given as time off to our support staff. All support requests will be answered on the first business day following any of the holidays below:
- Independence Day (July 4th)
- Thanksgiving (last Thursday in November)
- Christmas (December 24th – 25th)
- New Years Eve and Day (December 31st – January 1st)